Refund Policy

This Policy applies to paid Platformautomation enrollments confirmed by invoice or written agreement. This website does not collect payment; refunds are handled offline through our office.

Eligibility

Full refunds are available if you cancel in writing at least 14 days before the cohort start date and have not received downloadable Lab packs beyond the public sample.

Timeframe

Refund requests must be emailed within 30 days of the payment date or before the second live session—whichever comes first—unless a longer period is required by mandatory Korean consumer law.

Full vs partial refunds

Cancellations 7–13 days before start may receive a 50% refund. After the second live session, tuition is generally non-refundable except where we cancel the program or law requires otherwise.

Non-refundable items

Custom Team Cohort Build design fees, completed private board rehearsals, and third-party venue costs already incurred are non-refundable.

Refund process

Email info@platformautomation.digital with your full name, invoice number, program name, and reason. We confirm receipt within two business days and may ask for identity verification.

Processing time

Approved refunds are processed within 10 business days after approval.

Refund method

Funds return via the original payment method when possible, or by bank transfer to a Korean account you designate.

Cancellation by Platformautomation

If we cancel a cohort, you may transfer to a later date or receive a full refund of tuition paid for that cohort.

Exceptions

Documented medical emergencies or mandatory military duty may qualify for credit toward a future cohort at our discretion when a cash refund is no longer available under the timelines above.

Contact for refund requests

Phone +82-5-762-5712 · Street: 145-10, Jungbu-dong; City: Yangsan-si; State/province/area: Gyeongsangnam-do; Country: Korea · info@platformautomation.digital